Frequently Asked Questions
Select a Category
Select a Category
Leasing
+ - What does
Individual Leasing mean? Each resident
signs their own lease for their specific bedroom. So, if a roommate
moves out, the other residents are not responsible for that
person’s rent. Please note that common areas are a shared
space.
+ - What are rental
installments? Why is my rent not prorated? A rental installment is a payment made as part of a series
of payments. To simplify the billing process, the entire sum of the
housing contract is divided into EQUAL installments. Instead of
reducing the first installment and increasing the remaining
installments, all installments are equal. These installments are
factored into the start and end dates of the lease, including
proration.
+ - How do I pay my
rent and when is it due? Rent is due
the first of each month and may be paid online by ACH, debit or
credit card through the resident portal. NO CASH ACCEPTED.
Convenience fees may be charged for online payments. Late fees vary
by property. Refer to your Housing Contract for more
information.
+ - What is SMART
housing? The City of Austin created the
Safe, Mixed-Income, Accessible, Reasonably Priced, Transit-Oriented
(SMART) housing program to help make rent costs more affordable.
That name is a bit of a mouthful, which is why you’ll hear it more
commonly referred to as SMART housing.
SMART housing was designed to help students who are receiving need-based financial aid or are working to independently pay for college and living costs. If you qualify, some apartments offer a lower rent price in certain rooms.
SMART housing was designed to help students who are receiving need-based financial aid or are working to independently pay for college and living costs. If you qualify, some apartments offer a lower rent price in certain rooms.
+ - How do I qualify
for SMART housing? There are two ways
you can qualify for SMART housing:
1. Need-Based Financial Aid
2. Low-to-moderate Income Requirement
The first way to qualify for SMART housing is if you receive any need-based financial aid. This form of qualification is fairly simple; if you check your UT Direct CASH page, you can view a list of any financial aid that you have received. If any of the aid on your personal list matches one that appears on the approved need-based financial aid list, regardless of the amount, you qualify! The second way to qualify for SMART housing is if you fall within the low-to-moderate income bracket. In most cases, this means if you demonstrate that the income of the person paying for your apartment is between 50% and 80% of the Austin area’s median income, you will qualify for SMART housing.
1. Need-Based Financial Aid
2. Low-to-moderate Income Requirement
The first way to qualify for SMART housing is if you receive any need-based financial aid. This form of qualification is fairly simple; if you check your UT Direct CASH page, you can view a list of any financial aid that you have received. If any of the aid on your personal list matches one that appears on the approved need-based financial aid list, regardless of the amount, you qualify! The second way to qualify for SMART housing is if you fall within the low-to-moderate income bracket. In most cases, this means if you demonstrate that the income of the person paying for your apartment is between 50% and 80% of the Austin area’s median income, you will qualify for SMART housing.
+ - Which Floorplans
are SMART housing offered in? We
currently offer SMART housing in our 4x4 A and 4x4 B units
only.
Maintenance
+ - What if I need
something repaired in my apartment? Our
onsite, professional maintenance team would be happy to help you.
We will need some details so be prepared to provide specifics with
your requests. You may submit a service request in the following
ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Parent
+ - How do I pay my
rent and when is it due? Rent is due
the first of each month and may be paid online by ACH, debit or
credit card through the resident portal. NO CASH ACCEPTED.
Convenience fees may be charged for online payments. Late fees vary
by property. Refer to your Housing Contract for more
information.
+ - What if I need
something repaired in my apartment? Our
onsite, professional maintenance team would be happy to help you.
We will need some details so be prepared to provide specifics with
your requests. You may submit a service request in the following
ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
General
+ - What should I bring
to my new apartment? While the
furniture and appliances are included, below is a guide to help you
with the personal belongings that you will need to provide:
COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.
COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.